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ARCEP Telecom Operator & MSSP

Architect
of your IT.Operator
of your Serenity.

Licensed telecom operator registered with ARCEPFrench Regulatory Authority for Electronic Communications, Postal and Press Distribution — the French telecom regulator.💡 Dotted-underlined terms are explained on hover. At TIPTOP, we speak jargon-free., specialising in Cybersecurity (MSSPManaged Security Service Provider — a managed cybersecurity provider offering continuous monitoring and protection.) for multi-site SMBs. 20 years designing, deploying, operating and securing Information Systems (IS)Information System — the full set of hardware, software, networks and data that power your organisation's IT..

Book my CyberDIAG Discover our approach
TIPTOP Model Pyramid: Telecom & Infrastructure, Cybersecurity, Governance, AI TELECOM & INFRASTRUCTURE TELECOM OPERATOR · MANAGED IT · CLOUD CYBERSECURITY GOVERNANCE IA
"The Architect of your CyberSerenityCyberSerenity — The peace of mind that comes from a well-managed, protected and governed Information System. When your IT runs smoothly, your data is safe, and a trusted partner is keeping watch — you're in CyberSerenity."
The problem
▸

IT stacked up over time, with every new site opening.

No one knows where the real vulnerabilities are, who's responsible for what, or how long it will hold.

▸

You're paying multiple different providers.

When something breaks, each one points to the other. You lose time. You lose money.

▸

You know cybersecurity is a real issue.

But you don't know where to start — or whether what you're already paying for actually protects you.

Your

The solution

3 expertise areas · 2 strengths · 1 goal:
your CyberSerenity.CyberSerenity — The peace of mind from a well-managed, protected and governed Information System. When your IT runs smoothly, your data is safe, and a trusted partner keeps watch — you're in CyberSerenity.

We build your infrastructure, secure it against cyber threats, and govern it so your IT serves your business — not the other way around.

TIPTOP Model Pyramid: Telecom & Infrastructure, Cybersecurity, Governance, AI Connect, Communicate, Host and Monitor TELECOM & INFRASTRUCTURE TELECOM OPERATOR · MANAGED IT · CLOUD Protect, Anticipate and Ensure Continuity CYBERSECURITY Govern, Structure and Align IT with Business GOVERNANCE IA

IT Governance Govern to master your IT

Dashboard, fractional CIO, IT budget management, compliance (GDPR, NIS2), strategic documentation.

Cybersecurity Protect, anticipate, ensure continuity

EDREndpoint Detection & Response — threat detection and response on every workstation and server. Real-time monitoring that neutralises attacks./XDRExtended Detection & Response — extended version of EDR. Correlates network, email, cloud and endpoint alerts for a holistic threat view., SOCSecurity Operations Center — 24/7 cybersecurity monitoring centre that detects, analyses and handles security incidents., tested backups, disaster recovery plan. We detect before the incident, we respond if it happens.

Telecom & Infrastructure Connect, host, operate and monitor

Internet, telephony, cloud, local network: a reliable foundation, continuously monitored, deployed at every new site opening.

Our two strengths: People and AI

For 2 years, Artificial Intelligence has been amplifying our teams' work at every level of the model — monitoring, protecting, governing — enabling us to fight increasingly powerful AI-driven attacks on equal footing. We stay one step ahead!

We build. We protect. We govern.

Mastering your Information System is our business.
That's why we designed:

Discover TOTALPro CyberSerenityCyberSerenity — The peace of mind from a well-managed, protected and governed Information System. When your IT runs smoothly, your data is safe, and a trusted partner keeps watch — you're in CyberSerenity. ↓
Our method

Whatever your situation, we adapt.

We build

You're starting from scratch

You're setting up IT for the first time. We design and deploy it with you, from A to Z.

We fix

It exists, but it's fragile

Your IT is scattered, ageing or vulnerable. We take over — without breaking anything or interrupting your business.

We take over

It runs, but no one's driving

Multiple providers with no coordination, zero visibility for management. We take back control — operational and strategic.

As the architect of your Information System, we orchestrate everything — operational and strategic. You regain full control.

Book my CyberDIAG
Key proof L'Atelier du Sourcil — Paris

L'Atelier du Sourcil has trusted us since 2006.

20 years. Over 120 salons. Growth supported from day one.

Salon L'Atelier du Sourcil — Paris
120+
salons in 2026
20
ans d'existence et de partnership
6
openings in 1 month (record)
2006

L'Atelier du Sourcil opens its first Parisian salon, dedicated to eye beauty: a young startup taking the plunge. Two months later, we launched ours.

2026

The #1 brand in eye and smile beauty since day one, with over 120 salons across France, overseas territories and Belgium today. And we're celebrating our 20th anniversary this year.

In between: 20 years designing, deploying and operating their IS. From plan validation with the architect and cabling to our on-site presence on opening day — then daily support. We became their outsourced IT department.

That's what a dedicated multi-site telecom operator can do.

Get the case study ↓
Ce qu'en dit le réseau et l'enseigne

For 12 years I have trusted Frédéric and his team for their support, responsiveness and warmth.

Milie PHELINAS — L’Atelier du Sourcil
Gérante franchisée · Auvergne-Rhône-Alpes

A few days before a three-month training programme, our conference room had no wifi. TIPTOP came in on a Saturday to fix everything: by Monday, it was working.

Corinne DUBESSAY — Hôtel Le Beffroi
Gérante · Hôtellerie · Centre-Val de Loire

Testimonial coming soon

Joss — L'Atelier du Sourcil
Founder (retired)
They trust us
L'Atelier du Sourcil
SAPAH
SERRUTIM — La Serrurerie Haussmannienne
Le Boudoir du Regard
CCI Paris
Oakberry
Une Pièce en Plus
L'Adresse — l'immobilier coopératif
Guy Hoquet l'Immobilier

For 12 years I have trusted Frédéric and his team for their support, responsiveness and warmth.

Milie PHELINAS — L’Atelier du Sourcil
Gérante franchisée · Beauté / Esthétique · Auvergne-Rhône-Alpes

A responsive service you can count on every day. […] TIPTOP detected the problem and stopped the hack quickly.

Christine BEGEMANN — SAPAH
Gérante · Aide à la Personne · Île-de-France (94)

A few days before a three-month training programme, our conference room had no wifi. TIPTOP came in on a Saturday to fix everything: by Monday, it was working.

Corinne DUBESSAY — Hôtel Le Beffroi
Gérante · Hôtellerie · Centre-Val de Loire
Strategic partners

TIPTOP is a member of EBEN federationEntreprises du Bureau et du Numérique — a professional federation uniting local digital companies in France. federation-eben.com → and is part of the ADN — Alliance du NumériqueAlliance Du Numérique — a national network of independent IT providers pooling expertise and resources to support businesses. alliancedunumerique.fr → : two ecosystems that structure and represent the profession in France.

Fédération EBEN — Entreprises du Bureau et du Numérique
Alliance Du Numérique
Our plans

Three ways to work together.

  • CyberPILOT — you already have a foundation? We secure and govern it.
  • TOTALPro — you delegate everything? We manage your entire IS.
  • TOTALPro VIP — exceptional requirements? A bespoke plan.

And in every case, our AI booster is included!

Co-Management

CyberPILOT

You have IT managed in-house or by other providers? We add our Cyber & Governance services on top.

  • Your existing infrastructurePreserved, we integrate with it
  • CybersecurityWe secure & monitor everything
  • IT GovernanceFractional CIO, management, compliance
  • + AI BoostAI amplifies cyber and governance — detection, automation, reporting.

Add Cyber & Strategic oversight to your existing setup.

Book my CyberDIAG
★ Fully managed by TIPTOP ★

TOTALPro

You entrust us with everything. We design, deploy, operate and secure your Information System.

  • Telecom & InfrastructureManaged IT, Internet, Telephony, Hosting
  • CybersecurityEDR/XDR, SOC, backup, continuity
  • IT GovernanceFractional CIO, management, budget, compliance
  • + AI BoostAI augments every level — predictive monitoring, accelerated defence and governance.

TIPTOP becomes your
Outsourced IT Department.

Book my CyberDIAG
By invitation

TOTALPro VIP

For executives with public exposure: absolute confidentiality and direct support from the founder.

  • Confidential, bespoke supportFull TOTALPro, with priority SLAs and dedicated governance by the founder
  • Anonymised filesCompartmentalised access
  • Single contactThe founder, directly
  • By co-optation or invitation5 clients max

Your IS in a framework of
absolute confidentiality.

📞 Request a confidential meeting
Why a commitment?

Securing and governing an IS is deep, long-term work that requires mutual commitment. You entrust us with the storage, processing and security of your data: becoming your trusted strategic partner doesn't happen month-to-month. A "no commitment" offer would make no sense — for you or for service quality.

Our strong commitment

If you ever need to leave, we commit (according to your subscribed plan) to keeping your complete technical & strategic documentation available, ready to hand over to your new provider. No risk of losing anything in case of change: no lock-in, ever.

Budget

Your budget shouldn't hold you back.

A major IT project has a cost — but it shouldn't block your project or impact your cash flow. Two ways forward:

▸

Spread rather than pay upfront

We deliver your project turnkey and spread the cost at a pace that suits your business.

▸

Lease rather than buy

An IS isn't bought off the shelf: it's built, and hardware purchased today will be outdated in 5 years. With leasing, your infrastructure stays current, refreshed every 5 years. No more tech debt.

The formula is defined together, at the quote stage. Once started, our fractional CIO (vCIO) drives the long-term evolution of your IT — IS budget, migrations planned at the right time. Your IS becomes a growth engine, not a burden.

Discuss this during my CyberDIAG
Why TIPTOP

What makes us different.

ARCEP Licensed Telecom Operator

We operate our own telecom network core (networks, Internet, fixed and mobile telephony), and we are interconnected with the largest infrastructure operators (Orange in particular). Very few local cyber providers can say the same.

20 years of client loyalty

We earn loyalty through service, not constraints: if you leave, we hand over all your documentation. The proof? 20 years of clients who stay.

One single contact for your entire IS

Telecom, cyber, managed IT, governance, AI. One team, one contract, one single point of contact. Our ambition: to become your outsourced IT department — or technical advisor if you already have one in-house.

Human-scale, nationwide reach

10 people in Paris + over 1,200 certified partner technicians. A founder you can reach, no offshore call centre.

For whom

Designed for growing small businesses, multi-site SMBs and franchise networks.

Growing small business, established multi-site SMB or structured (or not) franchise network: we adapt to your size and pace.

Franchise networks

Beauty, personal services, real estate, food & beverage. Franchisor, franchisee or network head: we speak your language.

Multi-site services

Accounting, legal professions, consulting. 3 offices or 30: same challenges, managed differently — that's our expertise.

Private healthcare networks

Dental centres, ophthalmology, medical biology. HDS-certified hosting, maximum compliance, critical continuity.

Photo équipe · stand « Tech for Franchise » · Salon de la Franchise In the field. As close as possible to franchise networks.
About
Frédéric DUCOS — founder of TIPTOP
Frédéric DUCOS

Frédéric DUCOS — founder of TIPTOP.

Architect of your CyberSerenityCyberSerenity — The peace of mind from a well-managed, protected and governed Information System..

30 years in IT. 20 years of entrepreneurship. IT engineer since 2000, trained at the Conservatoire National des Arts et Métiers (CNAM Paris). Three companies founded, the latest: TIPTOP.

Experience forged as Senior Consultant in Information Systems Performance and APM SolutionsApplication Performance Management — monitoring and optimising enterprise application performance. Architect, serving major accounts such as Airbus, French Ministry of Defence, RATP, La Poste, major banks and other institutional organisations…

Today, TIPTOP capitalises on this experience: the rigour of a telecom operator, the accessibility of a reachable founder, the strength of a human-scale team backed by a nationwide network.

"I don't carry TIPTOP alone: a team of specialists in Paris — IT engineers, network engineers, cyber experts — and over 1,200 certified partner technicians. Same commitment: your cybersecurity and your productivity, every day."
LinkedIn Frédéric LinkedIn TIPTOP
Data sovereignty

Your data. Your choices. No compromise.

We systematically offer sovereign French or European alternatives. Prefer to stick with market solutions (like "Big Tech"), Microsoft 365 or Google Workspace? We deploy and manage them in strict compliance with GDPR. Your choice. Not the other way around.

French telecom operator registered with ARCEP
Health Data Hosting certified (HDS)
European sovereign ecosystem
GDPR & NIS2 compliant, ANSSI-aligned
CyberDIAG · Free audit · No commitment

Let's assess your CyberSerenityCyberSerenity — The peace of mind from a well-managed, protected and governed Information System..

Whatever your concern, the CyberDIAG reviews your IS in 30 minutes — including a free cybersecurity audit as part of the session. You leave with 3 concrete priorities to implement.

Step 1

Book your appointment

Choose your time slot online, in 2 clicks.

Step 2

CyberDIAG · 30 min video call

Comprehensive IS diagnostic: telecom, infrastructure, cybersecurity, governance. Jargon-free, no sales pitch.

Step 3

Report generation

After the meeting, our AI-augmented team generates your personalised report: IS mapping, public exposure analysis and cybersecurity audit results.

Step 4

Debriefing

Written report within 48h: IS diagnostic and security audit results. Then presentation of your 3 concrete priorities.

Book my CyberDIAG

Free and with no commitment

View the FAQ · Contact form · Book directly
Contact

Let's talk about it? (it's free!)

A question or a project?

For anything outside CyberDIAG. We reply quickly.

Book my CyberDIAG

CyberDIAG is booked by appointment only, directly in the calendar below.

Open calendar in full screen ↗

Are you under a cyber-attack
right now? Call us immediately!

📞 Priority hotline 09 75 129 129 Remote intervention as priority, on-site in Greater Paris · Mon–Fri 9am–6pm. Get a priority callback Outside our hours, 17Cyber et Cybermalveillance.gouv.fr (available anytime) complement our support.

Ransomware, hacking, phone fraud, compromised accounts: every minute counts. The right reflexes:

  • 1
    Disconnect affected machines from the network (and turn off Wi-Fi), WITHOUT SHUTTING THEM DOWN — we need to analyse.
  • 2
    Do not pay any ransom.
  • 3
    Don't delete anything — traces are needed for investigation and filing a report.
  • 4
    Contact us.
Blog

Our latest articles, for business leaders, jargon-free.

Telecom & Infrastructure

Multi-site: why your telephony should never miss a call

Read the article →
Intelligence Artificielle

Defensive AI: fighting AI-powered attacks on equal footing

Read the article →
FAQ

Frequently asked questions.

A 3-site network and a 40-site network are very different. Itemised quote within 48h after the CyberDIAG, free and with no commitment.
Yes, registered with ARCEP. We have our own telecom network core: Internet, fixed and mobile telephony, and we are interconnected with the main market operators, particularly Orange (France's #1 network/infrastructure) — while most cyber providers simply resell others' networks.
Not necessarily: we can take over everything or come as reinforcement. The CyberDIAG helps determine what's most relevant.
It's been our speciality for 20 years: telephony that never misses a call, coordinated openings, one single contact.
We commit long-term, not month-to-month. And if you ever leave: we hand over all technical documentation. No lock-in.
Yes: we spread the cost, or switch to leasing (IS always up to date, refreshed every 5 years). The formula is chosen at the quote stage.
Yes: attacks target SMBs as much as large corporations. We adapt to the real risk, without overselling.
Nothing. Free, no sales pitch.